CWRV Service Standards

Our commitment to drivers and customers
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1. Be Responsive

  • Put the customer first
  • Handle needs immediately
  • React in a desired way
  • React quickly, positively, enthusiastically
  • Return voice messages and e-mails in a timely manner
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2. Be Accurate

  • Get it right the first time
  • Know your answer
  • Be error-free as a result of care
  • Deliver the right results
  • Be spot on
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3. Be Friendly

  • Be warm, approachable and inviting
  • Show interest and goodwill
  • Make a reassuring, positive gesture
  • Have a smile in your voice
  • Show empathy and consideration
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4. Be Honest

  • Be honorable
  • Uphold the highest standards of your profession
  • Be void of fraud and deception
  • Operate with transparency and integrity
  • Avoid untruths.
  • Be truthful the first time
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5. Be Respectful

  • Maintain mutual trust
  • Embrace diversity. No two drivers are alike
  • Value the customer by showing care, consideration and commitment
  • Treat people the way you want to be treated
  • Act in a dignified manner
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6. Have a “Can-Do” Attitude

  • Be Positive
  • Figure it out – There is always a solution to every challenge
  • If you don’t know how to do something, ask then learn how to do it
  • Speak well of our company, our reputation in the industry is important to our success
  • Ask: “What can I do for you?”
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7. Be Professional

  • Be courteous, conscientious, and businesslike in the workplace
  • Demonstrate qualities appropriate in a profession
  • Wear appropriate attire in the workplace
  • Present yourself as a standard of the┬ácompany, in a dignified and respectful manner
  • Speak clearly, confidently, and accurately. Your words and actions can leave a lasting impression